FAQs


Pre-Sale Questions

If the rising fuel prices give you sleepless nights, you need to consider alternate options that can help you to travel without having to spend every single dollar on that last gallon of gas. You may want to take a second look at electric bikes since they’re the best alternative and let’s face it; bikes are more fun, especially, e bikes.

Electric bikes, also referred to as the e bikes are now readily available almost everywhere in the United States. However, it is important to mention that unlike the Asian markets United States still lags behind when it comes to accepting a revolutionary technology such as the e bikes. Yet, experts are confident that in the coming years, e bikes will rule the market and experience huge demand.

An e bike frees you from the worries of increasing fuel prices. Moreover, it is ideal for bikers who want to save costs on transportation. These bikes use rechargeable batteries to power their small electric engine. There are some models that have a pedal sensor to determine how much help you will require to ride your bike while some are equipped with a throttle on the handlebars.

In terms of speed, the e bikes provide a top speed of 15 to 20 mph and an average speed of about 200 W. Before choosing your e bike you must consider a few things. These include the following:

Bicycle Weight
The frame, motor and battery are the heaviest components of the e bike. Cheaper electric bikes usually have heavier batteries and motors. This could be a problem for you if you have a heavier built. So, while buying your bike make sure that the bike is lightweight.

Motor Power
Motor power determines the speed of your bike. Speed differs according to the weight of the rider and the size of the wheel.

Batteries
The battery provides power to the electric motor. A fully charged battery tends to provide a range of 12 to 30 miles depending on your weight and size.

Keep these factors in mind before purchasing your new electric bike.

An Electric Motor Is Simple To Add To Most Bicycles. Will the E-BikeKit™ Electric Bike Conversion Kits Work With Your Bicycle?

The E-BikeKit electric bike conversion kit is universal and can be used to convert most conventional bicycles. However, there are a few criteria which must be met first.

1. Your front forks or rear dropouts need to be wide enough to accept the an electric bike motor.
Front forks MUST be at least 100mm at the dropouts (where the axle fits into the forks). Rear conversions require 135mm of space between the rear dropouts (this is standard for most bicycles).

Front wheel conversions MUST use a Universal Torque Arm & C-Washer (when appropriate with certain alloy or quick release forks). Using the “C-Washers” and Universal Torque Arm ensures a safe to install of the front wheels on “non-steel” & quick release forks.

Please Note: The rear motor axles are 12mm diameter and machined 10mm on the flats. Depending on the forks, a small amount of filing (typically just removing a small amount of paint) may be required to make the dropout slot wide enough to accept an electric bike motor.

2. You MUST use a Universal Torque Arm for certain hub motor conversions. Front conversion with motors above 250w and high-powered (500w or greater) motors require increased strength at the dropouts and a torque arm serves this purpose. A universal torque arm is included with every E-BikeKit conversion kit. Torque arms provide increased support at the axle and are used to prevent the axle from “spinning out” inside the dropouts.

3. Disc Brakes: Every E-BikeKit hub motor is disc brake compatible and uses a standard ISO 6-bolt pattern to connect a standard disc brake rotor. Simply transfer your existing disc brake rotor to the E-BikeKit hub motor.

Please Note: Compatibility of Disc Brake Calipers with the E-BikeKit Hub Motors – 18mm of Space.
Not all disc brake calipers will fit between the motor side cover and the disc rotor. Your disc brake caliper head needs to be narrow enough to fit in this space. In certain situations you may be able to add a spacer to gain a few mm’s or you could also possibly add individual screw washers with longer screws to accommodate a larger caliper head.


Front or Rear

Electric Bike Motor – Front Wheel or Rear Wheel?

The requirements, advantages and disadvantages of front versus rear wheel hub motor conversion.

Front Wheel E-Bike Conversion:

Requirements:

-100mm between front dropouts
-MUST use a Universal Torque Arm & C-Washer (when appropriate with certain alloy or quick release forks)
**Using the “C-Washers”, the “Inside Safety Washers” as well as a Universal Torque Arm ensures a safe to install of the front wheels on “non-steel” & quick release forks.

Upside:

-Easy install (no derailer adjustments)
-Improved weight distribution (assuming battery is above rear wheel)

Downside:

-Decreased traction off road or in wet condition on steep inclines.

Rear Wheel E-Bike Conversion:

Requirements:

-135mm between rear dropouts
-Universal Torque Arm is Highly suggested

Upside:

-ISO Disc Brake Compatible
-Better traction off road & in wet conditions

Downside:

-Increases weight in back (assuming battery above rear wheel creates more stress on rear wheel)
-Limited to 7 speed freewheel. Available freewheels are 1 speed, 5 speed, 6 speed or 7 speed
-Minor adjustment may be required for derailleur if coming down from anything above a 7 speed freewheel


Battery and Motor 101
Voltage (V)—  The potential of the pack.  Typically with DC motors, the more voltage, the higher RPM (depends on poles, etc… but typically that is how it works).
Amperage (A)–  The current necessary to turn the motor.  Think of electrons flowing through a tube much like water through a hose.
Amp-Hours (AH)–  The capacity of the battery.  Very roughly 1 AH=2 miles.  You can count on SLA batteries for about 50% of their rated AH, and Lithium for about 80% unless you want to kill the batteries quickly by discharging them all the way.
Wattage (W)–  This is where the rubber meets the road.  To start, 746 watts = 1 horsepower.  Simply put, watts is the power.  To get watts, you multiply Volts X Amps.  This is the big equation in electric mobility, and will determine your battery size and output needs.

Example
1000W motor at 24 volts will need 42 amps of current at peak power.  1008(watts)=24(volts)x42(amps).



Shipping & Returns

Processing Times

Orders for stock accessories and parts: 1 Day

Orders for kits and wheels: 1-4 Business Days (call 1-866-882-3245 for more specific processing expectations).

Tracking Information: The day your order ships you will receive tracking information via email directly from Fedex or USPS.

Shipping Methods and Transit Times

United States – Fedex (kits, batteries and bulk items) or USPS Priority Mail (small parts). See chart below for Fedex transit times. USPS Priority mail is 2-3 day delivery.

Canada – Fedex (kits, batteries and bulk items) or USPS Priority International (small parts). Fedex is 3 day delivery and USPS Priority Mail is 6-10 days.

International (outside of the US & Canada) – USPS Priority International with 6-10 delivery.

Shipping Rates – All shipping rates are incorporated in to our smart shopping cart system. To calculate shipping for your order simply add items to your cart and you will see a link to “Get Shipping Quote For This Order”. All duties are the sole responsibility of the buyer.

Fedex Delivery Expectations – USA

All products ship from Newportville, PA 19056.

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